Refund policy

Welcome to our Return & Refund Policy

At A.J LAMERAS & B.M LAMERAS, we take immense pride in crafting and delivering high-quality cozy essentials, including our luxurious plush blankets and uniquely textured cotton and linen woven blankets. We want every piece you receive to bring warmth, comfort, and delight into your home. However, if you are not entirely satisfied with your purchase, we are here to assist you every step of the way.

30-Day Return Window

We offer a flexible 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The blanket must be in its original condition—unwashed, unused, and free from pet hair, odors, or stains.

  • It must remain in its original packaging with all attached tags and labels intact.

  • You must provide a valid receipt, order number, or proof of purchase.

How to Initiate a Return

  1. Contact our Customer Support team via email at [email protected] with your order number, clear photos of the product (if damaged or defective), and the reason for your return request.

  2. Once your return is authorized, our team will provide you with step-by-step instructions on how and where to dispatch your package.

  3. Send your item to our dedicated returns address:

    A.J LAMERAS & B.M LAMERAS Returns Department

    7 Troon Way, Success, WA 6164, Australia

Please note: Items returned to us without prior written request and authorization will not be accepted.

Return Shipping Costs & Fees

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong blanket, please contact us immediately. We will arrange a replacement or issue a full refund, covering all associated return shipping fees.

  • Change of Mind or Personal Preference: If you choose to return an item due to personal preference (such as changing your mind about color, texture, or pattern), you will be responsible for paying the direct return shipping costs. Shipping costs are non-refundable.

Refunds Process

Once your return is received and inspected by our warehouse staff, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be automatically processed through your original payment method within 5 to 10 business days.

  • Please keep in mind that banking institutions or credit card providers may require additional time to post the credit to your account balance.

Non-Returnable / Non-Refundable Items

Certain items cannot be returned due to hygiene and safety standards, including:

  • Products that show clear signs of laundering, use, or customer modification.

  • Final sale items or clearanced merchandise.

  • Gift cards.